Refund & Cancellation Policy
Last Updated: October 2026 • Razorpay Banking Settlement Standards
1. Order Cancellation Before Dispatch
You may cancel your order at any time before it has been dispatched from our mountain fulfillment center. To cancel, please reach out via WhatsApp at +91 7455885827 or email hello@hillbazaar.com with your Order ID (#HB-XXXXXX).
Once cancelled, a 100% full refund will be initiated immediately to your original payment method via Razorpay.
2. Refund Timelines & Banking Rails
UPI & RuPay Cards: Typically credited instantly or within 24–48 banking hours.
Debit & Credit Cards (Visa/Mastercard): 5 to 7 working business days depending on your issuing bank's settlement schedule.
NetBanking: 3 to 5 business days.
A confirmation SMS / Email with your unique Razorpay Refund Identifier (`rfnd_...`) is provided once the refund is dispatched.
3. Damaged or Defective Items
If your shipment arrives damaged or tampered with during transit:
- Notify our support team within 48 hours of package receipt.
- Share clear photos or an unboxing video showing the packaging damage and batch label via WhatsApp or Email.
- We will immediately arrange a free replacement package or issue a 100% refund as per your preference.
4. Non-Returnable Items
In adherence to FSSAI food safety regulations, perishable agricultural food products (such as unsealed bags of grains, raw honey, and butter tree ghee) cannot be returned once opened, unless there is a confirmed transit defect or quality failure.